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February, 2010



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Leading Health Insurer Leverages Best-in-Breed GRC Technology to Automate Compliance Processes for HITRUST and DIACAP

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Miele, the world’s largest family-owned appliance company, uses C2C’s ArchiveOne for effective search and retrieval and a reduction of email size

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Summit brings together government and education officials to examine advances in cloud computing, security, collaboration and citizen services

Integration will enable customers to leverage StrongMail Message Studio together with SAP CRM for targeted, high-volume email delivery and campaign management

Proofpoint Appliances Provide Comprehensive Email Security and Compliance Solution for 7,000 User Mailboxes

DocAve Extender enables instant offloading of binary large objects to file-system and cloud storage, optimizing SQL database resources of both SharePoint 2007 and 2010 environments

Top Construction Company Archives a Decade of Emails to Comply with FRCP, Expedites eDiscovery Searches and Leverages Deduplication to Lower Tape Vaulting Footprint by an Expected 90 Percent

Metalogix Introduces “One-Hop” Migration for Exchange Public Folders to SharePoint or SharePoint Online

Last Friday (February 19), the chattering classes were gossiping about how cloud archiving vendor Smarsh had its Web site and phone lines down. Had the company suddenly gone down the toilet?

Everything was in fact OK. The company’s Ken Anderson told us:

  • We had technical issues this morning that created some intermittent access to some of our services for some of our clients. No customer data has been lost or compromised – all back-end operations have been operating business as usual. Service has been restored, and steps are being taken to ensure that this sort of thing doesn’t happen again.
  • The situation was exacerbated for us because it also affected our phones and Web site. Unfortunately, with the phone and Web site down, conditions were ripe for speculation. We have had an all-hands-on-deck client outreach effort today, making sure to communicate the status. (And as the communications rep, trust me, we are addressing these circumstances as well!)

So no real news here. It does illustrate, obviously, that cloud vendors need to have an extremely reliable offering. There is almost no tolerance for downtime.

David Ferris