1. 1 henrylow Dec 19th, 2009 at 9:58 am

   The Center for Media Research has released a study by Vertical Response that shows just where many of these ‘Main Street’ players are going with their online dollars. The big winners: e-mail and social media. With only 3.8% of small business folks NOT planning on using e-mail marketing and with social media carrying the perception of being free (which they so rudely discover it is far from free) this should make some in the banner and search crowd a little wary.

   onlineuniversalwork

2. 2 Richi Jennings Jan 29th, 2009 at 1:05 pm

   Hello, Scott! Small world.

   Well, I don’t know about ruling the world, but cc:Mail on OpenMail was certainly a fun, technically-challenging project.

   Lest we forget, the statistics refer to the number of organizations using each product, not the number of users. The analysis confirms the accepted wisdom that Notes/Domino is stronger in larger organizations, so the “10%” figure understates the market share.

   We also think that Notes/Domino tends to be stronger outside the U.S., so it further understates the global share.

3. 3 Scott Prather Jan 29th, 2009 at 12:13 pm

   Nice to run into you again Richi.

   My full disclosure, I spent several years in product management and development for cc:Mail (up to v2) then Lotus Notes (v3 - v5) then Groove (until it was bought) and spent the last 3 1/2 years at a large system integrator in the CEPC world but just recently (Dec) find myself at Microsoft.

   One of the good pieces about this research is that it cuts through all of the segments, industries and other components that each vendor likes to dice the numbers up by to prove their specific points. It also focuses on versions which is essential to the discussion of momentum. Although 10% seems low to me for Lotus the momentum is definitely felt in the market and my gut says the market share number is decreasing no matter what it is. As antidotal evidence, during my time at the SI I was not once asked for a Lotus Notes messaging implementation. We did some Notes application work but no messaging.

   To some of the other blog comments I have seen floating around about all of the research lately, I think it is unrealistic for us to have market-share conversations anymore that focus on just enterprise or small business or specific industries or geographies. The world economy is too connected not to believe that influence flows vigorously and freely between the different segments, industries and geographies. The only calming factor on that influence is that within the differences there are different risk models and adeptness to technology that leads one to make platform switches or to adopt versions within the same product line at different speeds. That being said the momentum is clear.

   btw — if we would have been allowed to continue the cc:Mail on OpenMail combination Richi and I would be ruling the world at this moment anyway and the other conversations would be moot

4. 4 dferris Sep 25th, 2008 at 1:36 pm

   Brad--sorry about tardy reply to your inquiry. The report is not focussed on for-profit. There are many not-for-profits involved--the public sector is a large proportion of most developed economies. If you mean charities, there are probably some charities among the respondents, but not a lot--I guess maybe five to 10 in all
   --David

5. 5 dferris Sep 22nd, 2008 at 2:26 pm

   Gary--No, I don’t plan to respond to Ed’s objections. I don’t think they are valid. The survey is an accurate reflection of market shares, and the industry trend.

6. 6 Gary Sweeting Sep 15th, 2008 at 11:17 am

   David,

   Do you have anything to add to the discussion with Ed Brill regarding the accuracy of your research?

   Gary

7. 7 Brad Cooper Jul 30th, 2008 at 3:55 am

   Thank you, David, for this report on email client market share. Did your study include non-profit organizations or just for-profit’s? My hunch tells me that the Notes penetration for large non-profits is also higher than 10% (i used to work for one that had Notes), but would be curious to know if you can slice the data this way?

   Best regards,
   Brad

8. 8 David Ferris Feb 7th, 2008 at 3:46 pm

   Mike,

   Many thanks for the input.

   Your intuitions are sound. In the enterprise, Notes/Domino has a much higher penetration than 10%. To find out what its penetration is in that sector, can I tempt you to purchase the report? (hopeful look on face).

   BTW, Oracle Collaboration Suite has almost no penetration in organizations of any size. Unless we included Oracle itself, none of the 900+ respondents use it.

   david

9. 9 Mike Lazar Feb 6th, 2008 at 12:12 pm

   David,

   Per your request, my background in this market is this:

   I work for Orange Business Services, which was formerly Equant. We are part of the France Telecom group. It is my job to sell consulting and managed services around all things collaboration and mobility. My territory is the US & Canada, and our focus is on the enterprise; we cannot focus or scale for the SMB market. We sell to both Microsoft and IBM shops. My team has expertise in both technology sets. We manage 10s of thousands of seats of both products. We have done consulting engagements migrating shops from one to the other.

   Orange is a Gold partner with Microsoft and a Premier Partner with IBM. As for me, I used to be an independent Domino admin, so my heart has always been there. I won’t hide that, and quick Google of me would bring that to light. However, I’ve been in this role at Orange for over 4 years, and I have sold engagements to Microsoft and IBM shops. We man a booth at shows for both vendors. We are truly as agnostic as it comes when it comes to the collaboration market.

   The numbers I mention in the previous post are based on several years of meeting with customers. I can assure you that Domino has a much larger market share in the enterprise than 10%. 10% is akin to the share that GroupWise, Oracle, or POP/IMAP has, and we all know that is not the case.

10. 10 David Ferris Feb 4th, 2008 at 3:48 pm

    Mike,

    Thanks for the feedback. This study was over 917 organizations, with a total of 10.5 million employees. This is roughly 2% of the workforce in developed economies. We believe it is by far the largest survey to determine market shares. Also, as far as I can see, IDC’s figures are not based on a survey, but on information provided by vendors. Vendor information is unreliable. Our survey is not perfect, but I do believe it’s statistically significant. I believe the market share picture it presents is an accurate one.

    BTW, to help us interpret your comment, please can you let us know what you do, who you work for, and the nature of your relationship with Lotus? Maybe you could post here, or drop me an email directly--david.ferris@ferris.com.

    Thanks again

    david

11. 11 Mike Lazar Feb 1st, 2008 at 7:27 am

    While the report looks interesting, I have to think your sample is not random enough or significant based on the fact that you obviously did not target or receive many Domino respondants. The latest IDC numbers show Exchange at (and I’m going off of memory here, so I might be off by a point or 2) about 48% market share, and Domino at about 43%. The remaining scraps were held by POP/IMAP, GroupWise, Oracle, and others. It certainly isn’t anywhere near the 65% and the 10% you cite. 65% is almost feasible, but 10% for Domino? Once you had that, you must have realized your information was skewed and statistically insignificant.

1. 1 The Three UC Amigos : What is Exchange Server’s market share? Pingback on Sep 25th, 2008 at 12:48 pm

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