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Notes/Domino and Microsoft Exchange are the leading email products used by businesses. IBM asked Ferris Research to study the cost of the two products. The cost of support staff constitutes 30% to 80% of the cost of an email service and is the largest cost element from the standpoint of IT staff.

We gathered data from 78 users of the two products, asking respondents to describe the nature and size of their support staff. Our research was conducted independently of IBM, and IBM was warned that the results might be unfavorable to its competitive position.

This report presents the key findings of our study.

Report 630.

Important Questions Addressed by This Report Include:

• What are the TCOs of Notes/Domino 7 and of Exchange 2003?
• What is the best way to reduce TCO?
• What is the size of a mean-and-lean support staff, compared with an oversized headcount?
• What are the main cost components?
• How can I estimate my own TCO?
• How does my TCO compare with that of other, similar organizations?

Who Is This Report Suitable For?

This report is suitable for all levels of IT staff and vendor product management staff.

Table of Contents

Executive Summary
The Survey
    Demographics
    Support Staff Levels
        Discussion
Total Cost of Ownership
    Mailboxes per FTE
    Allocation of Applications Costs
    TCO Summaries, ND7 and E2003
    Discussion
About Notes/Domino 7
    Server and Infrastructure
    User Experience
Notes/Domino: Special Costing Considerations
    Clustering
    Instant Messaging License Entitlement
    Notes/Domino Includes Service Continuity
    Notes/Domino Has Fewer Viruses?
Appendices
    Main Cost Elements
    Detailed Line Items
    About the Survey
    The Financial Model