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This report discusses the new features of IBM Lotus Notes/Domino release 7 and how they may decrease an organization’s total cost of ownership (TCO) for email.

In this report, we:

• Describe the new features of Notes/Domino 7.
• Assess how the new features of Notes/Domino 7 are likely to impact the total cost of ownership (TCO).
• Describe Ferris Research’s model for measuring TCO for messaging.
• Review and compare the TCO of Notes/Domino releases 5 and 6.

Our assessment is preliminary, as the software had not yet been released at the time of this writing. Our projections are based in part on Ferris’ previous studies of the TCO of Notes/Domino releases 5 and 6.

Report 591.

Table of Contents

Executive Summary
Notes/Domino 7 Features
  Server and Infrastructure
    More Efficient User of Server Processor Resources
    Easier Administration of Server Infrastructure
    Much More Comprehensive Policy-Based Management
    Enhancements to Smart Upgrade
  User Experience
    Pervasive Integration With Sametime
    Client Productivity Enhancements
TCO Benefits of Notes/Domino 7
Appendix A: Supporting TCO Information
  Ferris TCO Model for Email
    Direct Costs
    Platform Costs
    User Productivity Costs
  TCO of Notes/Domino 5 and 6
    Notes/Domino 6 Direct Costs
    Notes/Domino 6 Indirect Costs
    TCO of Notes/Domino 6 vs. 5
  TCO Benefits of Notes/Domino 6
    Provision for Greater Server Consolidation
    Reduced Administrative Effort
    Better Tools To Ensure Availability
    Lower Costs for Major Upgrades
    Increased User Productivity

Important Questions Addressed by this Report Include:

• What are the important new features of     Notes/Domino 7?
• How are these new features likely to     impact the total cost of ownership?
• How do projected changes in the TCO of     Notes/Domino 7 compare with those in releases 5 and 6?
• What are the most important areas of     TCO for messaging managers and IT executives to focus on?