Microsoft recently announced Titanium, an incremental upgrade for Exchange 2000 Server (due 3Q 2003), as well as Outlook 11, the new email client to ship in the next version of Microsoft Office (due mid–2003). This paper reviews the major changes in Titanium and Outlook, outlines the benefits for customers, and assesses both products. It concludes with deployment advice for customers of Exchange 2000, Exchange 5.5, and non-Exchange shops.

Table of Contents

Executive Summary
Microsoft Exchange Titanium
Microsoft Outlook 11
Customer Benefits
Market Assessment
    Microsoft Exchange Titanium
    Microsoft Outlook 11
    Microsoft Needs a Clearer Strategy
Next Steps for Customers

Important Questions Answered by This Report:

• What is the cause of most of the changes in Titanium?
• What’s the difference between Exchange Server Objects (XSO) in Titanium and Collaboration Data Objects (CDO) in Exchange 2000?
• What enhancement in Outlook 11 will significantly benefit end users every day?
• What are two of the enhancements to the distribution list capabilities of Exchange in Titanium?
• What’s Microsoft done to the three-pane user interface of Outlook? Will this be successful?
• What two new features in Exchange will contribute toward server consolidation?
• What signal is Microsoft giving by integrating mobility support into Titanium?
• In what ways is Outlook catching up with the technical capabilities of Lotus Notes?
• What benefit will Exchange 5.5 Server customers get by migrating their Exchange 5.5 Server implementation to Windows 2000 Server, instead of migrating to Titanium?