In this paper, we try to predict the shape of business communications systems as they might develop over the coming decade.

This report is written for messaging managers. It reviews the essential cost elements for a messaging system, based on the Ferris Research TCO Model.

Telephony needs at medium and large enterprises have traditionally been solved by building a private telephone network. A connection to the public telephone network provided inter-enterprise telephony support. Two new technologies are challenging this approach: Voice-over-IP, which involves routing voice calls over Internet-type networks; and cellular wireless telephony.

This market analysis report outlines the benefits to enterprises from embracing Voice-over-IP (VoIP) and private cellular wireless networks instead of traditional PBX networks.

This paper reviews the major changes in Titanium and Outlook, outlines the benefits for customers, and assesses both products. It concludes with deployment advice for customers of Exchange 2000, Exchange 5.5, and non-Exchange shops.

This report presents our in-depth coverage of MEC, including a description of what Microsoft announced regarding the next versions of Exchange, Outlook, and the Greenwich platform for real-time communications.