In this report, we discuss IM vendor landscape along with a survey of leading IM vendors and service providers, with an analysis of their products, target market, competitors, key strengths, pricing, and future plans.

The proliferation of desktop conferencing applications--instant messaging, Web meetings, team workspaces, application and document sharing, whiteboarding, voice-over-IP, and desktop video conferencing, among others--makes this a complex and extremely useful area. In this teleconference we look at the key trends of the technology.

In this paper, we examine SMS and analyze how it is likely to evolve over the next few years.