Email, calendaring & scheduling (C&S) and corporate whitepages directory services are the three collaborative applications that require integration on a merger or acquisition. This paper explains the rationale for integration, two different integration approaches, implementation issues, and future trends.

In this report, we discuss the use of ESNs today, how to implement them, selecting among key vendors, Do’s and Don’ts, and important ways the world of ESNs will change over the next few years.