One important enabling technology for this is Wireless Application Protocol or WAP. This report briefs you on what it is, how it works and its current and future uses for business. The focus is on collaborative applications.

Document management (DM) systems enhance the manageability and security of business documents. This paper, the second of two, discusses product evaluation criteria, implementation issues, and key future trends. The first paper provides a DM tutorial, and explains the high value applications.